Shipping & Returns
Last updated 16 October 2026
In short: shipping is free and tracked. Each piece is made or finished for your order and dispatched within 7–14 days, then delivered within 10–28 days — about 3–6 weeks in total. Returns and exchanges are accepted within 30 days of delivery.
Shipping
| Cost | Free tracked shipping on every order |
| Making & dispatch | Within 7–14 days of your order (personalised and engraved pieces included) |
| Delivery | 10–28 days after dispatch, depending on destination and customs |
| Ships from | China, from our workshop partner |
| Where we ship | Australia, New Zealand, the United States, Canada, the United Kingdom, Ireland, Singapore, Hong Kong, Malaysia, Japan, France, Germany and the Netherlands |
| Tracking | We email your tracking number when your order ships. With an account, you can also follow it under My Orders. |
Delivery estimates are not guaranteed — customs checks and postal delays can add time. If you need a piece by a particular date, please email us before ordering.
Import duties and taxes. Orders to some countries — including the United States and Canada — may be charged import duty, tax or a handling fee by customs or the carrier on delivery. These charges are set by your country, are not included in our prices, and are payable by the recipient. Orders to Australia: any GST that applies is included in the price.
Address. Please check your shipping address at checkout. If a parcel is returned to us because of an incorrect address or refused delivery, we can re-send it once the extra postage is paid.
Lost parcels. If your tracking hasn't updated for 14 days, or your order hasn't arrived 6 weeks after dispatch, contact us and we'll investigate with the carrier and replace or refund the order if it's lost.
Returns & exchanges
- Returns and exchanges are accepted within 30 days of delivery.
- Email us first with your order number and we'll give you the return address. Please don't send items back without contacting us.
- Return postage is paid by you. We recommend a tracked service.
- Items should be returned in their original condition. If an item isn't, you're responsible for any loss in value, which we deduct from your refund.
- Refunds go back to your original payment method once we receive the item, normally within 5–10 business days.
- Exchanges (for example a different ring size): once we receive the original, we send the replacement with free shipping.
Not sure of your ring size? Choose "Not sure — please advise" when ordering and we'll help before your piece is made. For engraved and personalised pieces, please check spelling, dates and sizes carefully — we make them exactly as you enter them.
Faulty, damaged or wrong items
If your item arrives damaged, is faulty, or isn't what you ordered, email us with your order number and photos. We'll repair, replace or refund it, and we cover the return postage.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.
Contact
spinringstudio@gmail.com — we reply within 1–2 business days.
Shipping & Returns · Terms of Sale · Privacy Policy · spinringstudio@gmail.com
Calm Jewelry is a trading name of MACARIUS AUSTRALIA · ABN 54 513 897 466 · Victoria, Australia